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Our Best Answer: How can faculty or staff connect to their office computer from off-campus?

Remote Computer Access

For faculty or staff to obtain authorization for remote access, your supervisor/chair/director/dean can send an email authorizing the request for VPN to VPN@lagcc.cuny.edu. You will then be sent the VPN policy to sign as well as instructions.

Faculty can create an Information Technology (IT) ticket by emailing at ITHELP@lagcc.cuny.edu for VPN connection assistance. You will need to provide a contact number where a technician can reach you. IT is also available by phone at (718) 482-6157 or (718) 482-6134.

Important: IT cannot assist to physically turn on the computers. At this time, access to campus is extremely limited. Please contact Security for the process. Let IT know if you need some alternative solutions to how you may access campus resources. If so, please email ITHELP@lagcc.cuny.edu.

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